• Type the following command to make sure your router is reachable and press Enter: ping 192.168.1.1 Remember to change 192.168.1.1 in the command with your default gateway address. Quick Tip: You can also use the ping 127.0.0.1 command to test your networking setup on your computer. If you can successfully ping the router, but you can't still connect to the internet, then it could be an issue with your modem/router or internet provider. Additional network troubleshooting steps you can try include restarting the router, trying a different network cable between your PC and router (or turning off Wi-Fi and trying a wired connection), and testing the connection to the internet with another computer. Use the Network troubleshooter to fix connectivity issues Windows 10 includes a Network troubleshooter to diagnose and repair a number of connectivity problems. To run the Network troubleshooter on you device, do the following: • Open Start. • Search for Network troubleshooter.
• Select Identify and repair network problems from the result. Once the troubleshooter completes the process, use your web browser to check if you can access the internet. Reset the TCP/IP stack on Windows 10 In the case the troubleshooter can't fix the connection problem, you should try to reset the TCP/IP stack and clearing any DNS information on your computer.
To reset the TCP/IP stack using Command Prompt, do the following: • Open Start. • Type cmd, right-click the result, and select Run as administrator. • Type the following command and press Enter: netsh winsock reset • Type the following command and press Enter: netsh int ip reset • Type the following command to release your current IP address and press Enter: ipconfig /release • Type the following command to renew your IP address and press Enter: ipconfig /renew • Type the following command to clear the DNS information from your computer and press Enter: ipconfig /flushdns • Restart your computer to complete the task.